Return Policy Guidelines
Please DO NOT send products back without a Return Authorization.
Since orders are shipped from multiple warehouses, each warehouse has their own guidelines for return. Customers may request a Return Merchandise Authorization (or RMA #) within 14 days of order receipt. Products must be uncut, unopened and in resalable condition. All returns are subject to a restocking fee of up to 30%. This restocking fee, along with any return shipping charges, are the responsibility of the customer.
The following are excluded from this return policy:
-Fabric & Trim orders 6 yards or less.
-All orders drop shipped from the following brands:
-Culp
-Europatex
-Robert Allen/Duralee
-Tempo Fabrics
-Eijffinger from Brewster
-Richloom
-All Ikat patterns from Laura Kiran (this vendor adds a note to the packing slip to let you know if you have purchased a pattern that is not returnable)
-Orders over 30 days old
-Open or cut merchandise
-Any custom or personalized products
-Samples
To request a return, please call customer service at 1-855-530-0775 or send an email to info@thefabricco.com to obtain your RMA # and complete return instructions. Whether calling or emailing, please have your order number and reason for return available for quicker service.
Damaged Goods/Defective Products
Please DO NOT cut into the product or discard any packaging.
If a product has been damaged in shipment or you believe a product is defective, please contact customer service immediately by calling 1-866-530-0775 or sending an email to info@thefabricco.com. Whether calling or emailing, please make sure to provide your order number. Since orders are shipped from multiple warehouses, each warehouse has their own guildlines for handling damaged or defective goods. Images of the damage, including the shipment packing, or the defect will be requested by the shipping warehouse. To help speed up the replacement process, please email images to the email address above.
Refunds
Cancelled Orders
Orders cancelled within the allotted cancelation time frame have not been charged. Since orders placed through our site are place as payment authorizations only, we are able to void the payment authorization releasing the hold on the order funds. Once we have voided the authorization, it is then up to your credit card company or bank how quickly you see the funds released.
If an order has processed, but we are able to cancel it before it ships, a full credit will be issued. As soon as the refund has been issued, you will receive a "credit memo" email stating the refund has been issued and the amount of the refund. You can expect a refund in the same form of payment originally used. Once we have issued the credit, it is then in the hands of your credit card company or bank to apply your credit back to your account.
Returns
Refunds on returns will be issued once the return has been received and processed by the shipping warehouse. Once we know the product has been returned, the refund will be issued minus the restocking fee and any shipping charges if the shipping warehouse provided the return label. Please allow a minimum of 2 weeks from date of return to receive your credit.
As soon as the refund has been issued, you will receive a "credit memo" email stating the refund has been issued and the amount of the refund. You can expect a refund in the same form of payment originally used. Once we have issued the credit, it is then in the hands of your credit card company or bank to apply your credit back to your account.